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FAQ

  1. How long has Michaels been in business?
    1. We have been in business since 1885. To learn more about our history, visit our "About Us" page
  2. What is your return policy?
    1. Refunds will be made on retuned items in new condition within 30 days of purchase.
      Refunds will be made by payment method except for cash over $25 which will be paid by check
  3. Which watch brands do you carry?
    1. Michaels carries a range of designer watches including
      1. Citizen
      2. Tag Heuer (Westfarms only)
      3. Luminox (Manchester, Danbury only)
      4. Michele (Danbury & Westfarms Only)
      5. Michael Kors
      6. Bulova-AccuSwiss
      7. Michaels Branded Watches
      8. Movado (Westfarms & Meriden Coming Soon)
  4. Do you have a watch warranty?
    1. Yes, all watches have a minimum 1 year warranty but can vary by manufacturer
  5. Will you service my watches/jewelry even if it isn’t purchased at Michaels?
    1. Yes, all watches have a minimum 1 year warranty but can vary by manufacturer
  6. What is the best way to clean my jewelry?
    1. The best way is with Michaels jewelry cleaner which is sold in all of our stores or stop by any time, we are always happy to clean and check at no charge
  7. What is the AGS and why is it important to purchase from an AGS certified retailer?
    1. The American Gem Society is an organization with only a select group of jewelers that are are held to high ethical standards to protect the consumer
  8. What are Treasure Chest Diamonds?
    1. Treasure Chest Diamonds are Michaels’ hand selected diamonds with the emphasis on cut and beauty giving you a diamond that is the best value in all price points
  9. Of all the jewelry stores, why should I buy from Michaels?
    1. We are family owned and have been in business for over 130 years. We pride ourselves on our philosophy which is honest and integrity in all matters. We pride ourselves on being members of the American Gem Society as they account to the highest standards of jewelers
  10. Will I pay more at Michaels?
    1. Absolutely not. We pride ourselves on giving our customers a fair price the first time with no fictitious pricing
  11. Can I have custom made jewelry designed at Michaels?
    1. Yes we have the ability to take your ideas and transform them into beautiful one of a kind pieces.
  12. Should I insure my jewelry?
    1. This is a personal choice but we would recommend it. We have an Appraisal Department and we provide affidavits at no charge for your insurance company on all purchases over $1,000.00
  13. Why should I have my jewelry appraised?
    1. We recommend having your jewelry appraised at least every 7 years as values change or as directed by your insurance agent
  14. How do I know I’m getting a good deal if I sell you my jewelry or scrap gold?
    1. a. Michaels is very competitive on all of its offers. We have a strong need for quality pieces to build our Estate program. Only 5% of jewelers, designers, and appraisers in the United States meet the American Gem Society standards. Members must adhere to the American Gem Society’s code of ethics and are required to re-certify their title or designation each year. Michaels’ main business is not buying and selling scrap metals. We buy scrap metals as a service to our customers making a minimal amount to cover our handling costs and fluctuation in the market. Our prices are always based on the current second London fix prices.
  15. What is your trade-in policy?
    1. Michaels offers a Unique Love for Life policy which simply states that you may trade your undamaged Michaels engagement ring for any other item. On diamond solitaire earrings and pendants it is 50% more. All other offers must be submitted for evaluation.
  16. Do you have a lifetime warranty on your jewelry?
    1. We offer a one year warranty against defect
  17. Does Michaels provide financing?
    1. Yes, we offer financing upon credit approval
  18. Do you offer layaway?
    1. Yes, we offer layaways with 25% down payment
  19. Does Michaels give back to the community?
    1. We have our Michaels school watch program where we donate hundreds of Michaels brand watches to local schools throughout the state